[TRAINING] Fundamentals of Real Customer Success
May 12, 2020

Finally, my Fundamentals of Real Customer Success course on Udemy is live!

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As a Member you get Immediate Access to:
November 07, 2019
The power of the Lab is two-fold:  the new On-Demand Training + Live Q&A model and the community.

But when you join you will also…
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[GUIDE] What's hiding in NRR?
December 14, 2020
Gross churn is important to know, but it doesn't tell the whole story. Net churn (or it's positive counterpart Net Revenue Retention) paints a more…
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[GUIDE] What growth metric will Customer Success "own”?
December 14, 2020
it depends on where Customer Success fits into the company, their mandate, etc.  

Generally the growth KPI we’re looking at is something akin to NRR…
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[GUIDE] Powerful Meetings™ Structure
November 12, 2020
Welcome – Thank them for making time today
Time Check – “If we take less time, I’ll give you a some of your day back.”
…
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