Finally, my Fundamentals of Real Customer Success course on Udemy is live!

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The power of the Lab is two-fold:  the new On-Demand Training + Live Q&A model and the community.

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The Success Potential Framework has been critical in companies around the world to better understand whether customers are a bad- or good-fit and where resources…
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Why did that customer churn?

It turns out I haven't published anything on this even though I do this type of analysis frequently

This guide…
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In this training I covered five of the easiest to implement yet highest-value growth levers you can pull to drive exponential growth in account value…
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