Finally, my Fundamentals of Real Customer Success course on Udemy is live!

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The power of the Lab is two-fold:  the new On-Demand Training + Live Q&A model and the community.

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Gross churn is important to know, but it doesn't tell the whole story. Net churn (or it's positive counterpart Net Revenue Retention) paints a more…
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it depends on where Customer Success fits into the company, their mandate, etc.  

Generally the growth KPI we’re looking at is something akin to NRR…
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Welcome – Thank them for making time today
Time Check – “If we take less time, I’ll give you a some of your day back.”
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