What is Prompt Engineering?

What is Prompt Engineering?

In the context of generative AI models like ChatGPT, a prompt is a piece of text or input that is provided to the model to generate a corresponding output. In other words, it's the starting point or the initial input that the model uses to generate a response or continuation.

Prompts can vary in length and complexity, and can be used to generate a wide range of outputs such as text, images, or even music.

In some cases, prompts may be carefully crafted to guide the output in a specific direction, while in other cases, they may be more open-ended to allow the model to generate a more creative or unpredictable response.

Prompt engineering refers to the process of designing or selecting appropriate prompts for generative AI models like ChatGPT to achieve specific goals, such as improving the quality, relevance, or style of the generated output.

In other words, prompt engineering involves crafting prompts that will elicit desirable responses from the model. This can be done by carefully selecting or constructing prompts that are relevant to the task or topic at hand, or by providing specific cues or instructions to guide the model's output.

For example, if the goal is to generate high-quality text in a specific domain such as science or literature, prompt engineering might involve providing the model with a set of prompts that are representative of that domain, or that contain specific vocabulary or concepts related to that domain. 

Alternatively, if the goal is to generate text that is more conversational or informal, prompt engineering might involve selecting prompts that contain more casual language or phrases commonly used in everyday speech.

Prompt engineering can be a complex and iterative process, involving multiple rounds of testing and refining to ensure that the generated output meets the desired criteria. 

However, when done effectively, prompt engineering can help to improve the accuracy, relevance, and overall quality of the generated output, and can enable generative AI models like ChatGPT to be used in a wide range of applications, from chatbots and language translation to content creation and creative writing.

Prompt Engineering for Customer Success: Unlock the Power of ChatGPT

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Welcome and Introduction

  • Welcome and Overview
  • (Presentation) The Rise of AI in Customer Success
  • Teaching Through Examples
  • Which AI tool to choose?
  • Bing or ChatGPT: Which AI Tool is Best for Customer Success
  • ChatGPT vs. AI Writers & Email Assistants
  • Definitions
  • 10,001+ Free ChatGPT Prompts
  • Feedback on the Prompts and this Course
  • What Prompt didn't work in GPT3 that works in GPT4
  • Check your Output Before Publishing, Posting, or Sharing!
  • Bard vs. ChatGPT First Impressions (Email Example)
  • Legitimate ChatGPT Alternatives
  • Course FAQS

ChatGPT-Specific Concepts and Issues

  • Get Started with ChatGPT
  • ChatGPT Does NOT Use Best Practices (by Default)
  • GPT-4 for Customer Success
  • What ChatGPT is. What it Isn't. And why that Matters.
  • How to Deal with ChatGPT GPT-4 Message Cap

Training ChatGPT for Better Results

  • Why we need to Train ChatGPT
  • ChatGPT for Customer Success: The Magic is in the Training
  • No, ChatGPT Can't Read Web Pages (We were Tricked)
  • How ChatGPT Processes External Content: An Exploration
  • The Surprising Ways ChatGPT Processes External Training Content
  • How to Train ChatGPT (Simple)
  • How to Train ChatGPT (Advanced)
  • Uncommon Sources of Training Content
  • 50 Ideas for Training Content
  • Training with Web Search Results
  • The Power of ChatGPT Chat History
  • Deprecated: Reading Web Pages vs. Directly Providing Context (Experiment)
  • Deprecated: How to Ingest Google Docs directly into ChatGPT
  • Python Code to Chunk Large Text Files for Training (Plus... ChatGPT Build this)
  • Deprecated: ChunkTrainer: Chrome Extension for Training ChatGPT
  • Creating the ChunkTrainer Browser Extension with ChatGPT

Prompt Engineering Basics

  • What is Prompt Engineering?
  • Prompts are Not Keyword Searches
  • Prompt Structure Doesn't Matter (to the AI)!
  • 5 Key Prompt Engineering Considerations
  • Prompt Engineering Mistakes to Avoid
  • Refinement Prompts

Prompts for Writing Engaging Emails

  • How to Email Humans
  • Setting the Tone of an Email
  • Choosing the Formality of the Email
  • Eliminate Common Email Cliches
  • Write an Engaging Email (Core Prompt)
  • Write an Email based on a List of Ideas
  • Write an Email from Free Form idea
  • Write an Email from Structured Input
  • BONUS: Stop Teaching their INBOX to Ignore You

Email Subject Line Ideation

  • Subject Line Ideation Flow
  • {GPT-4} Create Engaging Subject Line + Inbox Preview Combo
  • Simple Subject Line Ideation
  • Create Subject Line from Completed Email
  • Create Subject Line to Reengage Customers
  • Subject Line Structure. Psychology, & Prioritization
  • Predict Subject Line Engagement & Prioritize Testing

Prompts for Meeting Preparation

  • The Importance of Meeting Preparation
  • Prep for Call with New Customer in New Industry
  • Prep for Call with Multiple Stakeholders
  • Create an RACI Matrix for my Customer
  • Understanding Customer Cultures across Regions
  • Brainstorm Common Goals of Customer

Prompts for Brainstorming

  • The Importance of Brainstorming in Customer Success
  • Overcome Common Objections
  • Uncommon Brainstorming Ideas
  • Uncover the Real Objections
  • Uncover Threats and Opportunities
  • Uncover the Why Behind Stated Goals

Prompts for Prioritization and Analysis

  • Tell Me What to Focus on from an Email
  • Summarize Email or Article
  • Data Cleansing (Transcript Timestamp Example)
  • Deduplicate and Sort Lists
  • Formula for Calculating NRR (Excel or Sheets)
  • Generate Sample Data

Prompts for Content Ideation and Creation

  • Overview of Content Creation in Customer Success
  • Advanced Content Creation Prompts
  • Factuality, Accuracy, and Voice
  • Public-Facing Content Considerations
  • Using AI Content Detectors
  • Content Ideation Resources
  • Write an Epic Blog Post
  • Reverse Engineer a Popular Blog Post
  • Generate a Case Study
  • Generate a Webinar Outline
  • Generate a Training Video Script
  • Generate a Knowledge Base Article
  • Generate a Blog Post Outline
  • Generate an Infographic Outline
  • Generate a White Paper Outline
  • Generate a Twitter Thread
  • Generate an Agenda for a Live Event
  • Using ChatGPT to Create Customer Success Playbooks
  • Using ChatGPT for Commenting on LinkedIn
  • Using ChatGPT to Create a Browser Extension