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Get Started with ChatGPT

Get Started with ChatGPT

To get started with ChatGPT, you first need to create an OpenAI account.

OpenAI is the company behind ChatGPT.

Once your account has been created, you're ready to go. It's really that simple.

Prompt Engineering for Customer Success: Unlock the Power of ChatGPT

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Winter 2024 Update

Winter 2024 Update: Course, ChatGPT, Alternatives, and more!

ChatGPT for Customer Success Webinar Spring 2023

ChatGPT for Customer Success Webinar Slides

ChatGPT for Customer Success Webinar Recording

Welcome and Introduction

Welcome and Overview

(Presentation) The Rise of AI in Customer Success

Teaching Through Examples

Which AI tool to choose?

Bing or ChatGPT: Which AI Tool is Best for Customer Success

ChatGPT vs. AI Writers & Email Assistants

Definitions

10,001+ Free ChatGPT Prompts

Feedback on the Prompts and this Course

What Prompt didn't work in GPT3 that works in GPT4

Check your Output Before Publishing, Posting, or Sharing!

Bard vs. ChatGPT First Impressions (Email Example)

Legitimate ChatGPT Alternatives

Course FAQS

ChatGPT-Specific Concepts and Issues

Get Started with ChatGPT

ChatGPT Does NOT Use Best Practices (by Default)

GPT-4 for Customer Success

What ChatGPT is. What it Isn't. And why that Matters.

How to Deal with ChatGPT GPT-4 Message Cap

Training ChatGPT for Better Results

Why we need to Train ChatGPT

ChatGPT for Customer Success: The Magic is in the Training

No, ChatGPT Can't Read Web Pages (We were Tricked)

How ChatGPT Processes External Content: An Exploration

The Surprising Ways ChatGPT Processes External Training Content

How to Train ChatGPT (Simple)

How to Train ChatGPT (Advanced)

Uncommon Sources of Training Content

50 Ideas for Training Content

Training with Web Search Results

The Power of ChatGPT Chat History

Deprecated: Reading Web Pages vs. Directly Providing Context (Experiment)

Deprecated: How to Ingest Google Docs directly into ChatGPT

Python Code to Chunk Large Text Files for Training (Plus... ChatGPT Build this)

Deprecated: ChunkTrainer: Chrome Extension for Training ChatGPT

Creating the ChunkTrainer Browser Extension with ChatGPT

Prompt Engineering Basics

What is Prompt Engineering?

Prompts are Not Keyword Searches

Prompt Structure Doesn't Matter (to the AI)!

5 Key Prompt Engineering Considerations

Prompt Engineering Mistakes to Avoid

Refinement Prompts

Prompts for Writing Engaging Emails

How to Email Humans

Setting the Tone of an Email

Choosing the Formality of the Email

Eliminate Common Email Cliches

Write an Engaging Email (Core Prompt)

Write an Email based on a List of Ideas

Write an Email from Free Form idea

Write an Email from Structured Input

BONUS: Stop Teaching their INBOX to Ignore You

Email Subject Line Ideation

Subject Line Ideation Flow

{GPT-4} Create Engaging Subject Line + Inbox Preview Combo

Simple Subject Line Ideation

Create Subject Line from Completed Email

Create Subject Line to Reengage Customers

Subject Line Structure. Psychology, & Prioritization

Predict Subject Line Engagement & Prioritize Testing

Prompts for Meeting Preparation

The Importance of Meeting Preparation

Prep for Call with New Customer in New Industry

Prep for Call with Multiple Stakeholders

Create an RACI Matrix for my Customer

Understanding Customer Cultures across Regions

Brainstorm Common Goals of Customer

Prompts for Brainstorming

The Importance of Brainstorming in Customer Success

Overcome Common Objections

Uncommon Brainstorming Ideas

Uncover the Real Objections

Uncover Threats and Opportunities

Uncover the Why Behind Stated Goals

Prompts for Prioritization and Analysis

Tell Me What to Focus on from an Email

Summarize Email or Article

Data Cleansing (Transcript Timestamp Example)

Deduplicate and Sort Lists

Formula for Calculating NRR (Excel or Sheets)

Generate Sample Data

Prompts for Content Ideation and Creation

Overview of Content Creation in Customer Success

Advanced Content Creation Prompts

Factuality, Accuracy, and Voice

Public-Facing Content Considerations

Using AI Content Detectors

Content Ideation Resources

Write an Epic Blog Post

Reverse Engineer a Popular Blog Post

Generate a Case Study

Generate a Webinar Outline

Generate a Training Video Script

Generate a Knowledge Base Article

Generate a Blog Post Outline

Generate an Infographic Outline

Generate a White Paper Outline

Generate a Twitter Thread

Generate an Agenda for a Live Event

Using ChatGPT to Create Customer Success Playbooks

Using ChatGPT for Commenting on LinkedIn

Using ChatGPT to Create a Browser Extension