Prompt Engineering for Customer Success: Unlock the Power of ChatGPT
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Winter 2024 Update
- Winter 2024 Update: Course, ChatGPT, Alternatives, and more!
ChatGPT for Customer Success Webinar Spring 2023
- ChatGPT for Customer Success Webinar Slides
- ChatGPT for Customer Success Webinar Recording
Welcome and Introduction
- Welcome and Overview
- (Presentation) The Rise of AI in Customer Success
- Teaching Through Examples
- Which AI tool to choose?
- Bing or ChatGPT: Which AI Tool is Best for Customer Success
- ChatGPT vs. AI Writers & Email Assistants
- Definitions
- 10,001+ Free ChatGPT Prompts
- Feedback on the Prompts and this Course
- What Prompt didn't work in GPT3 that works in GPT4
- Check your Output Before Publishing, Posting, or Sharing!
- Bard vs. ChatGPT First Impressions (Email Example)
- Legitimate ChatGPT Alternatives
- Course FAQS
ChatGPT-Specific Concepts and Issues
- Get Started with ChatGPT
- ChatGPT Does NOT Use Best Practices (by Default)
- GPT-4 for Customer Success
- What ChatGPT is. What it Isn't. And why that Matters.
- How to Deal with ChatGPT GPT-4 Message Cap
Training ChatGPT for Better Results
- Why we need to Train ChatGPT
- ChatGPT for Customer Success: The Magic is in the Training
- No, ChatGPT Can't Read Web Pages (We were Tricked)
- How ChatGPT Processes External Content: An Exploration
- The Surprising Ways ChatGPT Processes External Training Content
- How to Train ChatGPT (Simple)
- How to Train ChatGPT (Advanced)
- Uncommon Sources of Training Content
- 50 Ideas for Training Content
- Training with Web Search Results
- The Power of ChatGPT Chat History
- Deprecated: Reading Web Pages vs. Directly Providing Context (Experiment)
- Deprecated: How to Ingest Google Docs directly into ChatGPT
- Python Code to Chunk Large Text Files for Training (Plus... ChatGPT Build this)
- Deprecated: ChunkTrainer: Chrome Extension for Training ChatGPT
- Creating the ChunkTrainer Browser Extension with ChatGPT
Prompt Engineering Basics
- What is Prompt Engineering?
- Prompts are Not Keyword Searches
- Prompt Structure Doesn't Matter (to the AI)!
- 5 Key Prompt Engineering Considerations
- Prompt Engineering Mistakes to Avoid
- Refinement Prompts
Prompts for Writing Engaging Emails
- How to Email Humans
- Setting the Tone of an Email
- Choosing the Formality of the Email
- Eliminate Common Email Cliches
- Write an Engaging Email (Core Prompt)
- Write an Email based on a List of Ideas
- Write an Email from Free Form idea
- Write an Email from Structured Input
- BONUS: Stop Teaching their INBOX to Ignore You
Email Subject Line Ideation
- Subject Line Ideation Flow
- {GPT-4} Create Engaging Subject Line + Inbox Preview Combo
- Simple Subject Line Ideation
- Create Subject Line from Completed Email
- Create Subject Line to Reengage Customers
- Subject Line Structure. Psychology, & Prioritization
- Predict Subject Line Engagement & Prioritize Testing
Prompts for Meeting Preparation
- The Importance of Meeting Preparation
- Prep for Call with New Customer in New Industry
- Prep for Call with Multiple Stakeholders
- Create an RACI Matrix for my Customer
- Understanding Customer Cultures across Regions
- Brainstorm Common Goals of Customer
Prompts for Brainstorming
- The Importance of Brainstorming in Customer Success
- Overcome Common Objections
- Uncommon Brainstorming Ideas
- Uncover the Real Objections
- Uncover Threats and Opportunities
- Uncover the Why Behind Stated Goals
Prompts for Prioritization and Analysis
- Tell Me What to Focus on from an Email
- Summarize Email or Article
- Data Cleansing (Transcript Timestamp Example)
- Deduplicate and Sort Lists
- Formula for Calculating NRR (Excel or Sheets)
- Generate Sample Data
Prompts for Content Ideation and Creation
- Overview of Content Creation in Customer Success
- Advanced Content Creation Prompts
- Factuality, Accuracy, and Voice
- Public-Facing Content Considerations
- Using AI Content Detectors
- Content Ideation Resources
- Write an Epic Blog Post
- Reverse Engineer a Popular Blog Post
- Generate a Case Study
- Generate a Webinar Outline
- Generate a Training Video Script
- Generate a Knowledge Base Article
- Generate a Blog Post Outline
- Generate an Infographic Outline
- Generate a White Paper Outline
- Generate a Twitter Thread
- Generate an Agenda for a Live Event
- Using ChatGPT to Create Customer Success Playbooks
- Using ChatGPT for Commenting on LinkedIn
- Using ChatGPT to Create a Browser Extension

Bard vs. ChatGPT First Impressions (Email Example)

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